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PRO DTLR Service Agreement

One agreement, two parts: the One-Time Service Terms & Conditions that apply to every PRO DTLR appointment, and the PRO Care Membership Agreement that applies if you enroll in recurring maintenance. Use the tabs above to jump between them.

Effective date: January 9, 2026

Part One

One-Time Service Terms & Conditions

General Overview

This Service Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity booking detailing services ("Client," "you").

By booking a detailing service with PRO DTLR, you acknowledge that you have read, understood, and agreed to these terms.

This agreement applies to one-time detailing services, including:

  • PRO Reset Detail
  • Interior Refresh
  • Refresh Detail
  • One-time add-on services

PRO DTLR provides professional mobile vehicle detailing services designed to clean, protect, and improve the appearance of your vehicle.

1. Services Provided

PRO DTLR provides professional mobile vehicle detailing services, including interior cleaning, exterior maintenance, protective treatments, and optional add-on services selected during booking or approved during service.

Each service package includes specific items outlined during booking.

Results may vary based on:

  • Vehicle condition
  • Age and material condition
  • Previous maintenance
  • Existing stains or damage
  • Product buildup
  • Wear and tear
  • Customer upkeep between services

While PRO DTLR always strives to provide the best possible results, we cannot guarantee complete removal of every stain, odor, imperfection, or existing condition.

Detailing services are intended to clean, improve, and protect your vehicle. They do not repair, restore, or correct existing damage.

2. Pre-Service Inspection & Recommendations

Before service begins, a PRO DTLR technician may perform an inspection of the vehicle.

Based on our professional experience, we may recommend additional services that could improve, protect, or maintain your vehicle.

Recommendations may include:

  • Stain treatment
  • Odor treatment
  • Pet hair removal
  • Interior protection
  • Exterior protection
  • Specialty cleaning processes

These recommendations are provided to help you make an informed decision and are not intended to pressure you into purchasing additional services.

No additional services, upgrades, or charges will be completed without customer approval.

3. Vehicle Condition & Additional Services

The price shown during booking reflects the selected service package based on the information provided.

Additional charges may apply if the vehicle condition requires additional time, labor, products, equipment, or specialized techniques beyond the included service.

Examples include:

  • Excessive dirt buildup
  • Heavy sand or debris
  • Excessive pet hair
  • Personal garbage or clutter
  • Severe staining
  • Embedded odors
  • Heavy extraction requirements
  • Specialty cleaning procedures

If additional work is recommended, your technician will explain:

  • What is needed
  • Why it is recommended
  • The additional cost

You may approve or decline any additional service.

4. Add-On Services

Additional services may be added before or during your appointment with customer approval.

Available services may include:

  • Fabric Protectant — $60. Adds a protective barrier to fabric surfaces to help resist future spills, stains, and everyday wear.
  • Leather Shield — $75. Provides additional protection for leather surfaces to help reduce drying, cracking, fading, and everyday wear.
  • Bio-Bomb Odor Treatment — $150. Professional odor treatment designed to neutralize stubborn odors caused by pets, smoke, food, and other sources.
  • Dog Hair Removal — Starting at $35. Specialized removal process for embedded pet hair. Pricing varies based on severity.
  • Headliner Cleaning — Starting at $40. Careful cleaning process designed for delicate headliner materials.
  • Protector Wax — $60. Adds exterior protection to enhance gloss and improve water behavior.
  • Hard Water Removal (Acid Wash) — Quote Required. Specialized treatment for stubborn mineral deposits and water spotting. Pricing depends on vehicle condition.

5. Appointment Scheduling & Mobile Service

PRO DTLR operates as a mobile detailing company. Appointment times may be affected by:

  • Weather conditions
  • Traffic
  • Previous appointments
  • Route efficiency
  • Operational needs

Technicians may arrive within a reasonable window of the scheduled appointment time. Updates may be provided through text message when traveling to the appointment.

The client is responsible for:

  • Providing accurate appointment information
  • Ensuring vehicle access
  • Communicating location details
  • Informing PRO DTLR of any access restrictions

If service cannot begin due to lack of access, cancellation or rescheduling fees may apply.

6. Customer Preparation & Personal Belongings

To provide the best possible service, clients should:

  • Remove personal belongings whenever possible
  • Inform technicians of important vehicle concerns
  • Identify any delicate areas
  • Communicate items that should not be moved

If loose personal belongings are found inside the vehicle, our team will do our best to place them together in a bag or safe location within the vehicle.

PRO DTLR is not responsible for lost, damaged, or missing personal items left inside the vehicle.

7. Cancellation & Rescheduling Policy

Appointments reserve dedicated time, equipment, and travel.

Cancellations and rescheduling requests affect our ability to serve other clients.

48+ Hours Notice. No cancellation fee.

24–48 Hours Notice. 50% of the scheduled service fee may apply.

Less Than 24 Hours Notice or No-Show. The full scheduled service fee may apply.

Weather-related exceptions may be made at PRO DTLR's discretion.

8. Payment & Card on File

Payment is due upon completion of services unless otherwise agreed upon.

Accepted payment methods may include:

  • Credit card
  • Debit card
  • Other approved payment methods

A valid card may be required to secure appointments.

By booking a service, you authorize PRO DTLR to charge the card on file for:

  • Approved additional services
  • Cancellation fees
  • No-show fees
  • Approved service extensions

Approved additional services completed during your appointment will be included on your final invoice.

9. Utilities & Mobile Service Requirements

Some services may require customer-provided access to water or electrical power.

Customers are responsible for ensuring utilities are:

  • Available
  • Safe
  • Functional

Customers must disclose known utility issues before service begins.

PRO DTLR is not responsible for delays or limitations caused by unavailable, unsafe, or undisclosed utilities.

10. Vehicle Condition & Liability

PRO DTLR takes every precaution to protect your vehicle during service.

However, we are not responsible for:

  • Pre-existing damage
  • Existing scratches or dents
  • Failing clear coat
  • Damaged trim
  • Weak or deteriorated materials
  • Existing mechanical issues
  • Existing electrical issues
  • Interior components that fail due to age, condition, or manufacturer defects

Clients are responsible for disclosing known vehicle concerns before service begins.

Detailing services do not repair or correct existing vehicle damage.

11. Final Inspection & Service Concerns

When possible, a final walkthrough may be completed after service.

Any concerns regarding the completed service should be reported within 24 hours of completion.

PRO DTLR values customer satisfaction and will make every reasonable effort to address valid service concerns.

Concerns related to existing vehicle conditions, normal wear, or limitations caused by vehicle materials may not qualify for correction.

12. Photography & Media Use

By booking a service, you authorize PRO DTLR to photograph or record your vehicle for:

  • Quality control
  • Documentation
  • Training purposes
  • Marketing purposes

If you do not want your vehicle used for marketing purposes, you may request this in writing before service begins.

13. Keep Your Vehicle Looking Its Best

Many clients choose PRO Care Membership after their first detail to maintain a consistently clean vehicle without needing to remember when to schedule.

PRO Care Membership provides a simple way to keep your vehicle professionally maintained year-round.

Ask your technician about available membership options.

14. Agreement Acceptance

By booking a service with PRO DTLR, you confirm that you have read, understood, and agreed to these Service Terms.

You confirm that:

  • You are at least 18 years old
  • You are authorized to approve services for the vehicle
  • You understand additional services require approval before completion
  • You accept responsibility for providing accurate vehicle and appointment information

Thank you for trusting PRO DTLR with your vehicle. We appreciate the opportunity to provide a professional detailing experience.

Part Two

PRO Care Membership Agreement

General Overview

This Membership Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity enrolling in PRO Care Membership ("Member," "you").

Thank you for choosing PRO Care by PRO DTLR.

By enrolling in PRO Care, you acknowledge that you have reviewed and agreed to:

  • The PRO DTLR One-Time Service Terms & Conditions, which apply to all PRO DTLR services
  • The PRO Care Membership Agreement, which outlines the additional terms related specifically to recurring membership services

This agreement explains your membership benefits, scheduling expectations, pricing structure, and recurring service terms.

1. PRO Care Membership Overview

PRO Care is a recurring vehicle maintenance program designed to make professional vehicle care simple, convenient, and consistent.

Membership services are designed to maintain your vehicle at a professional standard through regularly scheduled appointments.

PRO Care includes:

  • Professional Interior Maintenance Service
  • Exterior Maintenance Service when weather permits
  • Priority scheduling
  • Automatic recurring scheduling
  • Exclusive member pricing
  • Access to member add-on services
  • Annual Exterior Refresh Benefit (eligible memberships)

Membership pricing is based on:

  • Vehicle size
  • Selected service frequency
  • Membership benefits included with the selected plan

PRO Care is designed for ongoing maintenance and is not intended to replace an initial restoration or heavy correction service.

2. Membership Pricing & Initial Commitment

PRO Care members receive exclusive pricing based on their selected service frequency.

Monthly Membership includes the highest level of savings and most frequent maintenance.

Bi-Monthly Membership is designed for clients who prefer maintenance approximately every other month.

Quarterly Membership is designed for clients who prefer seasonal maintenance throughout the year.

The price shown during enrollment reflects the discounted price for each individual scheduled service.

PRO Care does not require payment for future appointments upfront. Members are billed after each completed service.

Initial Membership Commitment: To receive the initial PRO Care enrollment pricing and benefits, members agree to complete a minimum of three scheduled services. If membership is canceled before completing the first three completed services, the member agrees to repay only the discount difference received on completed services. No additional cancellation fees apply.

3. Initial PRO Care Service & Vehicle Baseline

The first PRO Care appointment establishes the maintenance baseline for your vehicle.

PRO Care is designed to maintain a vehicle that is already in a manageable condition. Some vehicles may require additional attention before they can be maintained within the standard membership service timeframe.

Additional charges may apply if the vehicle requires:

  • Excessive dirt buildup
  • Heavy sand or debris removal
  • Excessive pet hair removal
  • Personal garbage or clutter removal
  • Severe stain treatment
  • Embedded odor treatment
  • Heavy extraction requirements
  • Specialty cleaning procedures

If additional work is recommended, your technician will explain what is needed, why it is recommended, and the additional cost.

No additional services will be completed without customer approval.

4. Recurring Scheduling

PRO Care appointments are scheduled automatically based on your selected membership frequency.

Your recurring appointments are organized around:

  • Service area routes
  • Technician availability
  • Weather conditions
  • Operational needs

Because PRO DTLR operates as a mobile detailing company, exact appointment dates may occasionally adjust to optimize routes and maintain service quality.

Our goal is to provide reliable vehicle maintenance while efficiently serving all PRO Care members.

5. Appointment Changes & Rescheduling

If you need to adjust your PRO Care appointment, please provide as much notice as possible.

To maintain membership pricing and scheduling consistency, we ask that rescheduled appointments are completed within approximately one week of the originally scheduled appointment whenever possible.

Appointments canceled or missed may be subject to the cancellation policy outlined in the One-Time Service Terms & Conditions above.

6. Vehicle Swap Benefit

Select PRO Care memberships include a vehicle swap benefit.

Vehicle swaps allow eligible members to apply their scheduled service time toward another vehicle.

Because each appointment is based on dedicated service time:

  • The scheduled appointment duration remains the same
  • Work completed will depend on the condition of the vehicle
  • Additional charges may apply if additional time, equipment, or specialty services are required

Vehicle swaps must meet the following requirements:

  • Vehicle must be located at the same residence whenever possible
  • Vehicle must remain within a maintainable condition
  • Swap requests should be communicated before the appointment whenever possible

7. Annual Exterior Refresh Benefit

Eligible PRO Care memberships include one complimentary Exterior Refresh Detail per calendar year.

($150 Value)

This benefit is designed to restore exterior protection and maintain the appearance of your vehicle throughout the year.

The Exterior Refresh includes:

  • Iron Decontamination Wash - Removes embedded iron particles, brake dust, and surface contaminants from the vehicle exterior.
  • Clay Bar Treatment - Removes bonded contaminants left behind after washing, leaving the paint surface smoother.
  • Protector Wax Application - Adds a protective layer designed to enhance gloss and protect the vehicle's finish.

Requirements:

  • Available after completing three PRO Care services
  • One Exterior Refresh per vehicle per calendar year
  • Requires at least one week notice whenever possible
  • Scheduling depends on route availability and appointment capacity

8. Membership Add-On Services

PRO Care members have access to additional protection and enhancement services.

Available services include:

  • Fabric Protectant - $60 - Adds a protective barrier to fabric surfaces to help resist future spills, stains, and everyday wear.
  • Leather Shield - $75 - Provides additional protection for leather surfaces to help reduce drying, cracking, fading, and everyday wear.
  • Bio-Bomb Odor Treatment - $150 - Professional odor treatment designed to neutralize stubborn odors caused by pets, smoke, food, and other sources.
  • Dog Hair Removal - Starting at $35 - Specialized removal process for embedded pet hair. Pricing varies based on severity.
  • Headliner Cleaning - Starting at $40 - Careful cleaning process designed for delicate headliner materials.
  • Protector Wax - $60 - Adds exterior protection to enhance gloss and improve water behavior.
  • Hard Water Removal - Quote Required - Specialized treatment for stubborn mineral deposits and water spotting. Pricing depends on vehicle condition.

All additional services require customer approval before completion.

9. Vehicle Changes

If you purchase a new vehicle or change vehicles, your PRO Care Membership can continue.

No reset fee or additional enrollment fee is required.

Membership pricing will continue based on your selected membership plan and the size of the new vehicle.

If the new vehicle requires additional initial attention before entering a maintenance schedule, additional services may be recommended.

All additional services require customer approval.

10. Membership Cancellation

After completing the initial three required services, PRO Care continues on a month-to-month basis.

Members may cancel their membership at any time.

To cancel, please provide at least one week notice whenever possible to allow our team time to update scheduling and account information.

11. Membership Acknowledgment

By enrolling in PRO Care Membership, you confirm that you have read, understood, and agreed to these Membership Terms.

You acknowledge that:

  • PRO Care is a recurring vehicle maintenance program
  • Membership pricing is based on selected service frequency
  • The initial membership benefit requires three completed services
  • Additional services require approval before completion
  • Scheduling is based on mobile route availability
  • Vehicle condition may affect service recommendations and pricing

Thank you for trusting PRO DTLR with your vehicle(s). We appreciate the opportunity to help you maintain a professionally clean vehicle year-round.

PRO DTLR. Drive Proud. The new standard of clean.

Questions About This Agreement?

Contact PRO DTLR before booking and we'll be happy to help.

contact@theprodtlr.com