Service Agreement

Effective date: November 1, 2025

Your PRO DTLR Experience & Service Terms

Thanks for choosing PRO DTLR, where professional detailing meets convenience and care. By booking with us, you agree to the terms below — all designed to keep your experience smooth, consistent, and professional.

Appointment Cancellation & Reschedule Policy

Notice Period

More than 48 hours

24–48 hours

Less than 24 hours or no-show

Fee

No fee

$99 fee

Full service fee (up to $199)

When you book an appointment, that time is reserved exclusively for your vehicle. We turn away other clients to keep your spot available. Gift card and prepaid bookings follow the same policy.

To reschedule or cancel, please call or text (208) 973-7727. You may also change directly via your confirmation link.

By booking, you authorize PRO DTLR to charge your payment method according to this policy. This helps us manage our schedule and maintain fairness for all clients.

Vehicle Condition & Upcharge Policy

At PRO DTLR, we reserve the right to apply an upcharge based on your vehicle’s condition. Upon inspection, your technician will determine whether a $35, $50, or $75 upcharge applies to cover additional time, labor, or materials required for heavily soiled vehicles.

In severe cases where the vehicle’s condition exceeds standard service limits, the owner will provide a custom quote before any work begins.

This policy does not include other specific upcharges such as excessive dog hair, stain removal, biohazard cleanup, or odor treatment, which are assessed separately.

Pre-Service Inspection & Approval

Before any service begins, your technician will complete a comprehensive inspection of the vehicle to assess its overall condition and identify areas that may need additional care or attention.

During this inspection, the technician may recommend optional add-on services that would benefit the vehicle, such as deep stain removal, paint enhancement, or interior protection.

No additional services or upcharges will be performed without customer approval. All recommendations will be clearly explained before the service starts to ensure full transparency and avoid any unexpected charges.

Arrival Window & Vehicle Access

Our technicians may arrive up to 30 minutes after the scheduled time due to traffic or job delays. You’ll receive text updates as we’re on the way.

We need access and keys to perform your service, and you authorize us to safely move or reposition your vehicle as needed. If we’re unable to begin the service upon arrival, cancellation or reschedule fees may apply.

Final Inspection & Service Concerns

At the end of your appointment, we’ll walk you through the results to confirm satisfaction.

Any concerns must be reported within 24 hours of service completion. Issues raised after that or refusal to complete a final inspection will not be addressed.

Payment Terms

Payment is due immediately after service by card or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full.

If you plan to leave during a mobile appointment, please check out with your technician before departing. By booking, you authorize PRO DTLR to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.

Pre-Existing Conditions & Liability

Before starting, we document visible pre-existing damage. If any issues arise during your service, you’ll be notified immediately.

PRO DTLR’s liability is limited to the amount paid for the service. We’re not responsible for indirect, incidental, or consequential damage.

Media Use & Legal

By booking, you grant PRO DTLR permission to photograph your vehicle for training or marketing purposes unless you request otherwise in writing.

This agreement is governed by Idaho law. You confirm you are at least 18 years old and authorized to approve services for the vehicle. For questions, contact [email protected].

What You’re Agreeing To

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