Service Agreement

This Terms of Service Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity booking services ("Client," "you").

By booking a service or enrolling in a membership, you agree to the following terms.

PRO DTLR provides professional mobile vehicle detailing services, including Maintenance Detailing, Deep Cleaning services, and optional add-on treatments as selected during booking or approved in person.

Maintenance Detailing includes a full deep interior clean at each visit and is designed to keep a vehicle in a consistently high, maintainable condition. Results may vary based on vehicle condition, usage, and upkeep between visits.

Before service begins, a technician will perform a pre-service inspection to assess vehicle condition.

Optional add-on services may be recommended, including deep stain removal, paint enhancement, or interior protection. No add-on services or upcharges will be performed without customer approval.

Maintenance Memberships require a minimum three-service commitment and include these per-service discounts:

• Monthly Membership: $100 off each service
• Bi-Monthly Membership: $80 off each service
• Quarterly Membership: $60 off each service

The price shown at booking reflects the discounted price per individual service, not the total cost of the full membership plan. If canceled before completing the commitment, the client agrees to repay only the discount applied to the first service.

Maintenance services are automatically scheduled by PRO DTLR to ensure consistency and availability. Appointment days may vary due to routing, staffing, weather, or operational needs.

Clients will be notified of appointments and reminders via email and SMS message.

Vehicle swaps are permitted when the vehicle resides at the same residence, no more than two cleanings are completed before a swap, and the vehicle remains in maintainable condition.

If the swapped vehicle falls outside maintainable standards, a deep clean or additional charge may be required.

If a vehicle's starting condition is outside the scope of maintainable service, a one-time deep clean or upcharge may be required before joining a Maintenance Membership.

• Determined in person upon inspection
• Typical charges range from $50–$100, more if applicable
• Client approval is required before service begins

More than 48 hours' notice has no fee. Notice between 24–48 hours incurs 50% of the full service fee. Less than 24 hours' notice or a no-show incurs 100% of the full service fee.

Membership appointments follow the same policy. Failure to provide access to an unlocked vehicle may be treated as a no-show. Weather-related exceptions may apply at PRO DTLR's discretion.

Technicians may arrive up to 30 minutes after the scheduled time due to traffic, weather, or job delays. SMS updates will be provided when en route.

You authorize PRO DTLR to access keys and safely move or reposition the vehicle as needed. If service cannot begin upon arrival, cancellation or reschedule fees may apply.

At the conclusion of service, results may be reviewed with the client when possible. Any service concerns must be reported within 24 hours of completion.

• An invoice is issued after each completed service
• Payments may be made via card or Apple Pay
• A valid debit or credit card must be kept on file
• After 7 days, an unpaid invoice may be charged to the card on file

By booking, you authorize PRO DTLR to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.

Customer-provided water or electrical outlets must be safe and functional, and known issues must be disclosed in advance. PRO DTLR is not responsible for issues resulting from undisclosed or unsafe utilities.

PRO DTLR is fully licensed and insured. We are not responsible for pre-existing damage, including scratches, worn materials, cracked trim, or failing components.

Clients must disclose delicate areas, items that should not be moved, and known mechanical or electrical issues before service.

By booking, you grant PRO DTLR permission to photograph or record your vehicle for training or marketing purposes unless requested otherwise in writing. This Agreement is governed by the laws of the State of Idaho.

By booking a service or enrolling in a membership, you confirm that you have read, understood, and agreed to these Terms of Service. You confirm you are at least 18 years old and authorized to approve services for the vehicle.