PRO DTLR One-Time Service Terms & Conditions

This Service Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity booking detailing services ("Client," "you").

By booking a detailing service with PRO DTLR, you acknowledge that you have read, understood, and agreed to these terms.

This agreement applies to one-time detailing services, including:

• PRO Reset Detail
• Interior Refresh
• Refresh Detail
• One-time add-on services

PRO DTLR provides professional mobile vehicle detailing services designed to clean, protect, and improve the appearance of your vehicle.

PRO DTLR provides professional mobile vehicle detailing services, including interior cleaning, exterior maintenance, protective treatments, and optional add-on services selected during booking or approved during service.

Each service package includes specific items outlined during booking.

Results may vary based on:

• Vehicle condition
• Age and material condition
• Previous maintenance
• Existing stains or damage
• Product buildup
• Wear and tear
• Customer upkeep between services

While PRO DTLR always strives to provide the best possible results, we cannot guarantee complete removal of every stain, odor, imperfection, or existing condition.

Detailing services are intended to clean, improve, and protect your vehicle. They do not repair, restore, or correct existing damage.

Before service begins, a PRO DTLR technician may perform an inspection of the vehicle.

Based on our professional experience, we may recommend additional services that could improve, protect, or maintain your vehicle.

Recommendations may include:

• Stain treatment
• Odor treatment
• Pet hair removal
• Interior protection
• Exterior protection
• Specialty cleaning processes

These recommendations are provided to help you make an informed decision and are not intended to pressure you into purchasing additional services.

No additional services, upgrades, or charges will be completed without customer approval.

The price shown during booking reflects the selected service package based on the information provided.

Additional charges may apply if the vehicle condition requires additional time, labor, products, equipment, or specialized techniques beyond the included service.

Examples include:

• Excessive dirt buildup
• Heavy sand or debris
• Excessive pet hair
• Personal garbage or clutter
• Severe staining
• Embedded odors
• Heavy extraction requirements
• Specialty cleaning procedures

If additional work is recommended, your technician will explain:

• What is needed
• Why it is recommended
• The additional cost

You may approve or decline any additional service.

Additional services may be added before or during your appointment with customer approval.

Available services may include:

• Fabric Protectant — $60. Adds a protective barrier to fabric surfaces to help resist future spills, stains, and everyday wear.
• Leather Shield — $75. Provides additional protection for leather surfaces to help reduce drying, cracking, fading, and everyday wear.
• Bio-Bomb Odor Treatment — $150. Professional odor treatment designed to neutralize stubborn odors caused by pets, smoke, food, and other sources.
• Dog Hair Removal — Starting at $35. Specialized removal process for embedded pet hair. Pricing varies based on severity.
• Headliner Cleaning — Starting at $40. Careful cleaning process designed for delicate headliner materials.
• Protector Wax — $60. Adds exterior protection to enhance gloss and improve water behavior.
• Hard Water Removal (Acid Wash) — Quote Required. Specialized treatment for stubborn mineral deposits and water spotting. Pricing depends on vehicle condition.

PRO DTLR operates as a mobile detailing company. Appointment times may be affected by:

• Weather conditions
• Traffic
• Previous appointments
• Route efficiency
• Operational needs

Technicians may arrive within a reasonable window of the scheduled appointment time. Updates may be provided through text message when traveling to the appointment.

The client is responsible for:

• Providing accurate appointment information
• Ensuring vehicle access
• Communicating location details
• Informing PRO DTLR of any access restrictions

If service cannot begin due to lack of access, cancellation or rescheduling fees may apply.

To provide the best possible service, clients should:

• Remove personal belongings whenever possible
• Inform technicians of important vehicle concerns
• Identify any delicate areas
• Communicate items that should not be moved

If loose personal belongings are found inside the vehicle, our team will do our best to place them together in a bag or safe location within the vehicle.

PRO DTLR is not responsible for lost, damaged, or missing personal items left inside the vehicle.

Appointments reserve dedicated time, equipment, and travel.

Cancellations and rescheduling requests affect our ability to serve other clients.

48+ Hours Notice. No cancellation fee.

24–48 Hours Notice. 50% of the scheduled service fee may apply.

Less Than 24 Hours Notice or No-Show. The full scheduled service fee may apply.

Weather-related exceptions may be made at PRO DTLR's discretion.

Payment is due upon completion of services unless otherwise agreed upon.

Accepted payment methods may include:

• Credit card
• Debit card
• Other approved payment methods

A valid card may be required to secure appointments.

By booking a service, you authorize PRO DTLR to charge the card on file for:

• Approved additional services
• Cancellation fees
• No-show fees
• Approved service extensions

Approved additional services completed during your appointment will be included on your final invoice.

Some services may require customer-provided access to water or electrical power.

Customers are responsible for ensuring utilities are:

• Available
• Safe
• Functional

Customers must disclose known utility issues before service begins.

PRO DTLR is not responsible for delays or limitations caused by unavailable, unsafe, or undisclosed utilities.

PRO DTLR takes every precaution to protect your vehicle during service.

However, we are not responsible for:

• Pre-existing damage
• Existing scratches or dents
• Failing clear coat
• Damaged trim
• Weak or deteriorated materials
• Existing mechanical issues
• Existing electrical issues
• Interior components that fail due to age, condition, or manufacturer defects

Clients are responsible for disclosing known vehicle concerns before service begins.

Detailing services do not repair or correct existing vehicle damage.

When possible, a final walkthrough may be completed after service.

Any concerns regarding the completed service should be reported within 24 hours of completion.

PRO DTLR values customer satisfaction and will make every reasonable effort to address valid service concerns.

Concerns related to existing vehicle conditions, normal wear, or limitations caused by vehicle materials may not qualify for correction.

By booking a service, you authorize PRO DTLR to photograph or record your vehicle for:

• Quality control
• Documentation
• Training purposes
• Marketing purposes

If you do not want your vehicle used for marketing purposes, you may request this in writing before service begins.

Many clients choose PRO Care Membership after their first detail to maintain a consistently clean vehicle without needing to remember when to schedule.

PRO Care Membership provides a simple way to keep your vehicle professionally maintained year-round.

Ask your technician about available membership options.

By booking a service with PRO DTLR, you confirm that you have read, understood, and agreed to these Service Terms.

You confirm that:

• You are at least 18 years old
• You are authorized to approve services for the vehicle
• You understand additional services require approval before completion
• You accept responsibility for providing accurate vehicle and appointment information

Thank you for trusting PRO DTLR with your vehicle. We appreciate the opportunity to provide a professional detailing experience.