PRO DTLR PRO Care Membership Agreement

This Membership Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity enrolling in PRO Care Membership ("Member," "you").

Thank you for choosing PRO Care by PRO DTLR.

By enrolling in PRO Care, you acknowledge that you have reviewed and agreed to:

• The PRO DTLR One-Time Service Terms & Conditions, which apply to all PRO DTLR services
• The PRO Care Membership Agreement, which outlines the additional terms related specifically to recurring membership services

This agreement explains your membership benefits, scheduling expectations, pricing structure, and recurring service terms.

PRO Care is a recurring vehicle maintenance program designed to make professional vehicle care simple, convenient, and consistent.

Membership services are designed to maintain your vehicle at a professional standard through regularly scheduled appointments.

PRO Care includes:

• Professional Interior Maintenance Service
• Exterior Maintenance Service when weather permits
• Priority scheduling
• Automatic recurring scheduling
• Exclusive member pricing
• Access to member add-on services
• Annual Exterior Refresh Benefit (eligible memberships)

Membership pricing is based on:

• Vehicle size
• Selected service frequency
• Membership benefits included with the selected plan

PRO Care is designed for ongoing maintenance and is not intended to replace an initial restoration or heavy correction service.

PRO Care members receive exclusive pricing based on their selected service frequency.

Monthly Membership includes the highest level of savings and most frequent maintenance.

Bi-Monthly Membership is designed for clients who prefer maintenance approximately every other month.

Quarterly Membership is designed for clients who prefer seasonal maintenance throughout the year.

The price shown during enrollment reflects the discounted price for each individual scheduled service.

PRO Care does not require payment for future appointments upfront. Members are billed after each completed service.

Initial Membership Commitment: To receive the initial PRO Care enrollment pricing and benefits, members agree to complete a minimum of three scheduled services. If membership is canceled before completing the first three completed services, the member agrees to repay only the discount difference received on completed services. No additional cancellation fees apply.

The first PRO Care appointment establishes the maintenance baseline for your vehicle.

PRO Care is designed to maintain a vehicle that is already in a manageable condition. Some vehicles may require additional attention before they can be maintained within the standard membership service timeframe.

Additional charges may apply if the vehicle requires:

• Excessive dirt buildup
• Heavy sand or debris removal
• Excessive pet hair removal
• Personal garbage or clutter removal
• Severe stain treatment
• Embedded odor treatment
• Heavy extraction requirements
• Specialty cleaning procedures

If additional work is recommended, your technician will explain what is needed, why it is recommended, and the additional cost.

No additional services will be completed without customer approval.

PRO Care appointments are scheduled automatically based on your selected membership frequency.

Your recurring appointments are organized around:

• Service area routes
• Technician availability
• Weather conditions
• Operational needs

Because PRO DTLR operates as a mobile detailing company, exact appointment dates may occasionally adjust to optimize routes and maintain service quality.

Our goal is to provide reliable vehicle maintenance while efficiently serving all PRO Care members.

If you need to adjust your PRO Care appointment, please provide as much notice as possible.

To maintain membership pricing and scheduling consistency, we ask that rescheduled appointments are completed within approximately one week of the originally scheduled appointment whenever possible.

Appointments canceled or missed may be subject to the cancellation policy outlined in the PRO DTLR One-Time Service Terms & Conditions.

Select PRO Care memberships include a vehicle swap benefit.

Vehicle swaps allow eligible members to apply their scheduled service time toward another vehicle.

Because each appointment is based on dedicated service time:

• The scheduled appointment duration remains the same
• Work completed will depend on the condition of the vehicle
• Additional charges may apply if additional time, equipment, or specialty services are required

Vehicle swaps must meet the following requirements:

• Vehicle must be located at the same residence whenever possible
• Vehicle must remain within a maintainable condition
• Swap requests should be communicated before the appointment whenever possible

Eligible PRO Care memberships include one complimentary Exterior Refresh Detail per calendar year.

($150 Value)

This benefit is designed to restore exterior protection and maintain the appearance of your vehicle throughout the year.

The Exterior Refresh includes:

• Iron Decontamination Wash - Removes embedded iron particles, brake dust, and surface contaminants from the vehicle exterior.
• Clay Bar Treatment - Removes bonded contaminants left behind after washing, leaving the paint surface smoother.
• Protector Wax Application - Adds a protective layer designed to enhance gloss and protect the vehicle's finish.

Requirements:

• Available after completing three PRO Care services
• One Exterior Refresh per vehicle per calendar year
• Requires at least one week notice whenever possible
• Scheduling depends on route availability and appointment capacity

PRO Care members have access to additional protection and enhancement services.

Available services include:

• Fabric Protectant - $60 - Adds a protective barrier to fabric surfaces to help resist future spills, stains, and everyday wear.
• Leather Shield - $75 - Provides additional protection for leather surfaces to help reduce drying, cracking, fading, and everyday wear.
• Bio-Bomb Odor Treatment - $150 - Professional odor treatment designed to neutralize stubborn odors caused by pets, smoke, food, and other sources.
• Dog Hair Removal - Starting at $35 - Specialized removal process for embedded pet hair. Pricing varies based on severity.
• Headliner Cleaning - Starting at $40 - Careful cleaning process designed for delicate headliner materials.
• Protector Wax - $60 - Adds exterior protection to enhance gloss and improve water behavior.
• Hard Water Removal - Quote Required - Specialized treatment for stubborn mineral deposits and water spotting. Pricing depends on vehicle condition.

All additional services require customer approval before completion.

If you purchase a new vehicle or change vehicles, your PRO Care Membership can continue.

No reset fee or additional enrollment fee is required.

Membership pricing will continue based on your selected membership plan and the size of the new vehicle.

If the new vehicle requires additional initial attention before entering a maintenance schedule, additional services may be recommended.

All additional services require customer approval.

After completing the initial three required services, PRO Care continues on a month-to-month basis.

Members may cancel their membership at any time.

To cancel, please provide at least one week notice whenever possible to allow our team time to update scheduling and account information.

By enrolling in PRO Care Membership, you confirm that you have read, understood, and agreed to these Membership Terms.

You acknowledge that:

• PRO Care is a recurring vehicle maintenance program
• Membership pricing is based on selected service frequency
• The initial membership benefit requires three completed services
• Additional services require approval before completion
• Scheduling is based on mobile route availability
• Vehicle condition may affect service recommendations and pricing

Thank you for trusting PRO DTLR with your vehicle(s). We appreciate the opportunity to help you maintain a professionally clean vehicle year-round.

PRO DTLR. Drive Proud. The new standard of clean.